Shipping & Returns

SHIPPING & DELIVERY INFORMATION

Here at Jayson Home, we’ve worked to determine the best, most efficient shipping methods based on the merchandise you have selected. We’ve also chosen the best professional carriers to ensure that you receive your order in excellent condition and in a timely manner. If you have any questions about our shipping process, please email us anytime at info@jaysonhome.com.

DOMESTIC SHIPPING INFORMATION

Our shipping methods vary, depending on the weight and size of the item(s) that you have selected. For example, a large item, such as a sofa, cannot ship in the same manner as a smaller item, such as a pillow. The sofa will ship via a trusted freight carrier and the pillow will ship via UPS. We determine shipping methods on a case-by-case basis and will let you know the best method at the time of your order. Please note that all of the shipping options below apply to orders sent within the 48 contiguous United States.

SMALL ITEM SHIPPING OPTIONS

  • UPS STANDARD DELIVERY— Your order should arrive within 3-5 business days. Price dependent on weight and size of item(s).
  • UPS EXPRESS DELIVERY— Your order should arrive within 2 business days. Price dependent on weight and size of item(s).
  • IN-STORE PICKUP— In the area? Stop by and pick up your order when it’s convenient for you. Available anytime during store hours. Free.
  • COMPLIMENTARY DELIVERY— Jayson Home Gift Cards ship free of charge via UPS ground service. Your Gift Card should arrive within 3-5 business days. Free.

FURNITURE/LARGE ITEM SHIPPING OPTIONS

  • WHITE GLOVE DELIVERY— A local delivery company will call to set up a four hour window for delivery. They will bring the item to your room of choice and unwrap, inspect and assemble it. After you have approved, they will take all debris with them. Please be sure to inspect carefully prior to signing the delivery paperwork. Your order should arrive within 2-3 weeks.
  • THRESHOLD DELIVERY— A local delivery company will call to set up a four hour window for delivery and will bring your item to the first dry/secure area (such as a garage, covered porch, lobby or residential receiving dock). Please be sure to inspect carefully prior to signing the delivery paperwork. Your order should arrive within 1-2 weeks.
  • DOCK TO DOCK— Available for both domestic and international locations. For this method, your order MUST be delivered to a full access loading dock. Not available in residential areas. Your order should arrive within 1-2 weeks.

INTERNATIONAL SHIPPING INFORMATION

We do our best to accommodate all needs and ship to most requested locations. Please note that all items shipped to international addresses are subject to additional charges, depending on destination and local duties and taxes. Please email us at international@jaysonhome.com for shipping quotes and more information on rates and restrictions.

  • FREIGHT DELIVERIES— Orders sent to AK, HI, other U.S. offshore locations or international locations will typically arrive within 4-6 weeks.
  • UPS DELIVERIES— Standard UPS deliveries typically arrive within 2-3 weeks.

RETURN POLICY

We are confident that you’ll love what you purchase from Jayson Home, but we also understand that there may be a reason to return or exchange an item. Our policy differs according to the type of item(s) being returned, but in all cases we have made the process simple by not requiring an authorization. Simply follow the instructions that match the type of item you are returning and please contact us at returns@jaysonhome.com if you have any questions.

NON-FURNITURE MERCHANDISE RETURN

Any non-furniture items purchased on our website can be returned for a full refund, as long as we receive the merchandise no later than 30 days after the order was received. Shipping charges are non-refundable and will be deducted from your refund. To receive a full refund, please:

  • Pack the item(s) in the original packaging or in a way to ensure safe transportation.
  • Include a copy of your invoice.
  • Send to: Jayson Home
    Attention: Returns
    1885 N. Clybourn Ave.
    Chicago, IL 60614
    773.248.8180

We will inspect the returned item(s) and issue a refund to the same credit card used to make the original purchase. You will receive a confirmation email once we have processed your credit. Please be sure that you ship the item so that we receive it within the 30-day return window and can issue you a timely refund.

IN-STOCK FURNITURE ITEMS

We accept returns of furniture in its original condition when you contact us within 14 days of receiving your item. Please note that all shipping charges (including return shipping) are non-refundable and will be deducted from your refund.

To receive a full refund on furniture, please call us at 800.472.1885 during store hours or email us anytime at returns@jaysonhome.com. We must be contacted within the 14-day return window or we will be unable to honor the return.

Once contacted, we will arrange to have the item picked up at your specified location using the most efficient shipping method. You will be contacted by an assigned freight company to coordinate pickup.

The merchandise will be returned to our warehouse, where we will inspect it and issue a credit accordingly. Damage or other conditional issues may require deductions from your credit, so please ensure that the piece has been carefully wrapped and protected as best as possible.

CUSTOM ORDER FURNITURE RETURNS

Unlike most companies, we do accept returns for custom ordered furniture. However, in addition to non-refundable round trip shipping charges, a 25% restocking fee will also be deducted from your refund. Please follow the In-Stock Merchandise Return Procedure to make your returns.

SALE MERCHANDISE RETURNS

We treat returns of discounted merchandise purchased on our website the same way that we do regular price merchandise. Please follow the procedure that matches the type of item(s) that you are returning.

FREIGHT DAMAGE

We take care to inspect every piece of merchandise before it leaves our store or warehouse. In the unlikely event that your merchandise is damaged in transit, please contact us as soon as possible by emailing returns@jaysonhome.com. We will contact you to exchange or replace any damaged items. Please be sure that you do not sign any delivery paperwork before inspecting your merchandise.

© 2019 Jayson Home. All Rights Reserved.

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