Small Items
- UPS STANDARD DELIVERY — Arrives in 3-5 business days. Price dependent on weight/size of item(s).
- UPS EXPRESS DELIVERY — Arrives in 2 days. Price dependent on weight/size of item(s).
- IN-STORE PICKUP — Pick up at our Chicago shop anytime during store hours. Free.
- COMPLIMENTARY DELIVERY — Pillows, rugs & JH Gift Cards always ship free via UPS ground service. Arrives in 3-5 business days. Free.
Furniture/Large Items
- DOCK TO DOCK — Your order will be shipped to a local warehouse or receiving agent. Access to a loading dock is required. Arrives in 1-2 weeks.
- FRONT DOOR DELIVERY — Your order will be shipped to a local delivery company, who will contact you to set up delivery. They will leave your wrapped order at the first dry/secure area. Arrives in 1-2 weeks.
- WHITE GLOVE DELIVERY — Your order will be shipped to a local delivery company, who will contact you to set up delivery. They will unwarp, inspect, assemble and place your item in your home. Arrives in 2-3 weeks.
See our full shipping info or email us anytime at info@jaysonhome.com to learn more.
Return Policy
Non-furniture Merchandise
Return non-furniture items purchased on our website within 30 days of original delivery for a full refund. We will inspect the returned item(s) and issue a refund to the same credit card used for original purchase. You will receive a confirmation email once we have processed your credit. All shipping charges are non-refundable and will be deducted from your refund.
In-stock Furniture Items
We accept returns of furniture in its original condition when you contact us within 14 days of receiving your item. To receive a full refund, call us at 800.472.1885 or email us at returns@jaysonhome.com. We will arrange to have the item(s) picked up by a local freight company, who will contact you to coordinate pick up. Once returned to our warehouse, we will inspect your item(s) and issue a refund accordingly. Damage or other conditional issues may require deductions from your refund. All shipping charges are non-refundable and will be deducted from your refund.
See our full return info or email us anytime at returns@jaysonhome.com to learn more.
