Frequently Asked Questions


If I have questions, can I call?

Absolutely, we’d love to help. Give us a call at 800.472.1885 during store hours.

What are your store hours?


Do you have a catalog?

We send out our biannual catalog every Spring and Fall. Get on our list and we’ll make sure you receive our next mailing.

How often do you add items to your inventory?

We are constantly adding new products to our retail and online stores. Join our email list to stay on top of all new additions.

Do you carry the same items online as you do in your store?

Most of our products can be found both in store and online. There are some exceptions, such as our cut flowers and live plants, but you can check out our selection at our Chicago store. Can’t find an item you’re looking for? Email us anytime at or give us a call at 800.472.1885 during store hours.

How do I learn more about a product that you show online?

If you need more information on any of our products, please email us anytime at or give us a call at 800.472.1885 during store hours.

What guarantees do you offer on the products you carry?

We stand behind the quality of everything we sell. Each product carries a different guarantee depending on its manufacturer, but we take pride in taking care of our customers. If you have any questions or concerns, we want to know. Please email us at

Is there a way to see what the fabric on an upholstered item will look like in my home?

We are happy to send you a cutting of the fabric(s) you’re interested in. Please follow the link to request a swatch and we’ll get a sample to you as soon as we can. Don’t see what you’re looking for? Email us at or call us at 800.472.1885 and we’ll send you what you need.

Are you hiring?

We are always looking for talented people to join our team. If you think you’d be a good fit, please visit our careers section or send your resume to

Shipping & Returns

Will all of my items arrive at the same time?

Whenever possible, we ship items together. But if select items in your order dictate different shipping methods, your items will arrive at different times. For example, a sofa and a candle will be shipped using different methods and will not arrive together. If you have a question about the shipment process for your order, please give us a call at 800.472.1885 during store hours or email us anytime at with your order information.

Can I ship my order to multiple addresses?

Yes, shipping to multiple addresses can be selected during checkout.

Do you ship internationally?

We do our best to accommodate all needs and ship to most requested locations. Please email for more information on rates and restrictions.

Will Jayson Home ship to a Post Office Box?

We cannot ship to a P.O. Box for an order placed online, but please call us at 800.472.1885 during store hours and we will be happy to take care of your order.

What is your return policy?

We are confident that you’ll love what you purchase from Jayson Home, but we understand that there may be a reason to return or exchange an item. Please visit our return section for more information. Your happiness is our mission.

Can I return online purchases in your store?

We’re here to help in whatever way is most convenient for you. That means we’re happy to accept returns in store for online purchases. We do ask that you bring a copy of your order confirmation email so that we can serve you best when you come in.

Can I return my custom ordered piece?

Unlike most companies, we do accept returns of custom ordered pieces. Please note that a 25% restocking fee will be added to your refund. Visit our returns section for instructions and more information.


What forms of payment do you accept for online purchases?

We accept Visa, MasterCard, Discover and American Express.

Do I need to set up an account to place an order?

You can checkout without creating an account, but you will enjoy the following benefits if you do:

  • Track your orders and review your order history
  • Create and save your Wish List
  • Manage your account details, including email preferences
  • Maintain an address book of shipping addresses
  • Securely save credit card information for faster shopping

How do I retrieve or change the password to my account?

You can retrieve or change your password here.

Is my personal information kept private?

We respect the fact that you entrust us with personal information. We’ll never rent, sell or share your information with another business.

Can I place an order over the phone?

Absolutely. Please call us at 800.472.1885 during store hours and we will be happy to take care of you.

Will I receive an order confirmation email?

Yes, we will send confirmation of your order to the email you’ve provided.

Can I add to or make changes to my order after it’s been placed?

If you would like edit your order in any way, please email or call us at 800.472.1885 during store hours and we’ll be happy to help you.

Can I cancel my order after it’s been placed?

If, for any reason, you would like to cancel an order you have placed, please contact us immediately. As long as we have not shipped your items, we can cancel your order. If your order is a customized piece, we must be contacted within three business days so we can stop production. If a customized piece is cancelled after this time, there will be a 25% restocking fee added to your credit.

Do you offer gift wrap?

We offer complementary gift wrap on smaller items. You will find a gift wrap option box at time of checkout for all applicable items.

How do I check the balance of my gift card?

Please call our store to check the balance of your gift card.

Will my gift card ever expire?

Jayson Home gift cards never expire.

Can I use my online gift card in store?



Do you deliver?

We offer local delivery throughout the Chicagoland area, starting at $15 for floral orders and $99 for furniture.

Do you deliver flowers?

We deliver Jayson Home floral arrangements throughout the Chicagoland area. Floral deliveries start at $15. Visit our Floral & Garden section or call us at 800.472.1885 to place your order.


Do you have a trade program?

We offer a trade program to designers, decorators, architects, landscape designers, commercial developers and the hospitality industry. Please visit our To the Trade page for more information.


Are prices online the same as in store?

Yes. We have sales throughout the year, including our upholstery sales and floor model sales, which offer discounts on many of our products. All discounts offered in store are also offered online. Be sure you’re on our email list to be notified of these and other promotions.

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