Frequently Asked Questions

Q: Do I need to set up an account to place an order?

A: We do not require that you set up an account to purchase, but you will enjoy the following benefits of setting up your Jayson Home account:

  • Manage your account details, including email preferences
  • Track your orders and review your order history
  • Create and save your Wish List
  • Maintain an address book of shipping addresses
  • Securely save credit card information for faster shopping

Q: How do I retrieve or change the password to my account?

A: If you need to retrieve or change your password, please click here.

Q: Do you carry the same merchandise on line as you do in your store?

A: Most items you see online are also available in store. Some items such as flowers and live plants are only available at Jayson Home, 1885 N. Clybourn Ave., Chicago IL 60614. Please come in to visit us whenever you are in Chicago. Click here for the address If you don't see something you're looking for on online, email us anytime at

Q: What guarantees do you offer on the products you carry?

A: We stand behind the quality of everything we sell. Each of our products carries a different guarantee depending on the manufacturer, but we take pride in taking care of customers so please email us at with questions or concerns.

Q: How do I learn more about a product that you show online?

A: If you would like more information on any of our products, please email us at or you can call us at 800.472.1885 during store hours.

Q: How often do you add items to your inventory?

A: We are constantly adding new products to our retail and online stores. The best way to stay abreast of new additions is to join our newsletter.

Q: If I have questions, can I call?

A: Absolutely. Call us at 800.472.1885 or 773.248.8180 during store hours.

Q: What are your store hours?

A: Monday to Friday 9am-7pm CST
Saturday 10am-5pm CST
Sunday 11am-5pm CST

Q: Is there a way to see what the fabric on an upholstered item will look like in my home?

A: We are happy to send you a cutting of the fabric(s) you're interested in. Please fill out the request a swatch form or call us during store hours and we will send the swatches to your home.

Q: Is my personal information kept private?

A: We respect the fact that you entrust us with personal information and will never rent, sell or share your information with another business.

Q: Where do you deliver flowers?

A: Jayson Home delivers throughout the Chicago land area. Please call 800.472.1885 to place an order.

Q: Are you hiring?

A: We are always looking for talented people to join our team. Please visit our careers section or email your resume to

Q: Can I place an order over the phone?

A: Yes, please call us at 800.472.1885 or 773.248.8180 during store hours and we will be happy to take care of you.

Q: What forms of payment do you accept for online purchases?

A: We accept Visa, MasterCard, Discover and American Express.

Q: Will I receive an order confirmation via email?

A: Yes, an email confirmation of your order will be sent to the email you've provided.

Q: Can I make a change to my order once it has been placed?

A: If you would like to change your order, please email or call us at 800.472.1885 or 773.248.8180 during store hours.

Q: Can I add items to my order after it is placed?

A: If you would like to change your order, please email or call us at 800.472.1885 or 773.248.8180 during store hours.

Q: Will Jayson Home ship to a Post Office Box?

A: We cannot ship to a Post Office Box for an order placed online, but please call us at 800.472.1885 or 773.248.8180 during store hours and we will be happy to take care of your order.

Q: Can I cancel my order after it's been placed?

A: If, for any reason, you would like to cancel an order you have placed, please contact us during store hours immediately. As long as we have not shipped your items, we can cancel the order. If your order is a customized piece, we must be contacted within three business days so we can stop production. If a customized piece is cancelled after this time, there will be a 25% restocking fee assessed to your credit.

Q: What is your return policy?

A: We are confident that you will love what you purchase from Jayson Home, but you can visit our returns section for details on how to return an item. Your happiness is our mission.

Q: How do I check the balance of my gift card?

A: To check the balance of your gift card gift card balance click here

Q: Will my gift card expire?

A: Our gift cards never expire.

Q: Can I use my online gift card in the store?

A: Absolutely.

Q: Do you offer gift wrap?

A: We offer complementary gift wrapping on smaller items. Each item that can be wrapped has a gift wrap option box at time of checkout.

Q: Can I return online purchases in your store?

A: We do accept returns in store for online purchases. Please bring a copy of your invoice/order confirmation email so we may serve you best in-store.

Q: Will all of my items arrive at the same time?

A: Whenever possible, we ship items together. But, if your order dictates different shipping methods, your items will arrive at different times. For example, a sofa and a candle will be shipped using different methods and will not arrive together. If you have a question about the shipment process for your order, please give us a call at 800.472.1885 or 773.248.8180 during store hours or send us an email with your order information.

Q: Are your prices online the same as in your store?

A: Yes.

Q: Do you have a trade program?

A: We offer a trade program to designers, decorators, architects, landscape designers, commercial developers and the hospitality industry. Please visit our To the Trade page for more information.

Q: Can I ship my order to multiple addresses?

A: Yes, shipping to multiple addresses can be selected during checkout.

Q: Can I return my custom ordered piece?

A: Unlike most companies, we do accept returns of custom ordered pieces. Note that a 25% restocking fee will be applied to your refund. Please visit returns for instructions.

Q: Do you have a catalog?

A: We send out a catalog in the spring and fall. Please sign up to receive our next catalog.

Q: Do you ship internationally?

A: At Jayson Home, we do our best to accommodate all preferences and ship to most requested locations. Please email for rates and restrictions.